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Customers Quotes by Famous Authors

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Customers can tell you how to evolve a product but

1. “Customers can tell you how to evolve a product, but they can’t show you how to make a leap.”

Customers, Innovation, Business, Feedback, Strategy

I started my career counting diamonds and schlepping gold jewelry

2. “I started my career counting diamonds and schlepping gold jewelry around the world. The jewelry business is a very, very tough business - tougher than the computer business. You truly have to understand how to take care of your customers.”

Business, Customers, Experience, Perseverance, Service

If you provide enough value then you earn the right

3. “If you provide enough value, then you earn the right to promote your company in order to recruit new customers. The key is to always provide value.”

Value, Business, Marketing, Customers, Growth

How about first ensuring that people within a twenty-mile radius

4. “How about first ensuring that people within a twenty-mile radius like the food before worrying about scaling the restaurant?”

Business, Customers, Strategy, Local, Growth

Companies can add value and simultaneously promote themselves if their

5. “Companies can add value and simultaneously promote themselves if their product or service truly improves the lives of their customers. I mean really improve lives, not wishful thinking, rationalization. That’s the acid test.”

Value, Customers, Business, Marketing, Entrepreneurship

The best way to fund your startup is through the

6. “The best way to fund your startup is through the customer’s money. Also the hardest!”

Startup, Funding, Customers, Challenge, Strategy

Each Wal-Mart store should reflect the values of its customers

7. “Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.”

Values, Customers, Community, Reflection, Support

For my whole career in retail I have stuck by

8. “For my whole career in retail, I have stuck by one guiding principle. It’s a simple one, and I have repeated it over and over and over in this book until I’m sure you’re sick to death of it. But I’m going to say it again anyway: the secret of successful retailing is to give your customers what they want.”

Retail, Customers, Principle, Success, Consistency

I had confidence that as long as we did our

9. “I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.”

Confidence, Work, Customers, Potential, Success

The way management treats their associates is exactly how the

10. “The way management treats their associates is exactly how the associates will then treat the customers.”

Management, Associates, Customers, Treatment, Reflection

Lose your smile and lose your customers

11. “Lose your smile and lose your customers.”

Smile, Customers, Service, Positivity, Connection

If you want the people in the stores to take

12. “If you want the people in the stores to take care of the customers, you have to make sure you’re taking care of the people in the stores.”

Care, Associates, Customers, Management, Support

If one of our customers comes into the store without

13. “If one of our customers comes into the store without a smile, I’ll give them one of mine.”

Customers, Smile, Service, Positivity, Care

The small stores were just destined to disappear at least

14. “The small stores were just destined to disappear, at least in the numbers they once existed, because the whole thing is driven by the customers, who are free to choose where to shop.”

Stores, Customers, Choice, Change, Market

Focus on something the customer wants and then deliver it

15. “Focus on something the customer wants, and then deliver it.”

Customers, Focus, Delivery, Service, Satisfaction

If you don’t listen to your customers someone else will

16. “If you don’t listen to your customers, someone else will.”

Customers, Listening, Service, Competition, Attention

The goal as a company is to have customer service

17. “The goal as a company is to have customer service that is not just the best, but legendary.”

Service, Customers, Excellence, Goal, Reputation

What’s really worried me over the years is not our

18. “What’s really worried me over the years is not our stock price, but that we might someday fail to take care of our customers, or that our managers might fail to motivate and take care of our associates. I also was worried that we might lose the team concept, or fail to keep the family concept viable and realistic and meaningful to our folks as we grow. Those challenges are more real than somebody’s theory that we’re headed down the wrong path. As.”

Customers, Associates, Team, Family, Priorities

The secret of successful retailing is to give your customers

19. “The secret of successful retailing is to give your customers what they want.”

Retail, Success, Customers, Desire, Service

Exceed your customer’s expectations If you do they’ll come back

20. “Exceed your customer’s expectations. If you do, they’ll come back over and over. Give them what they want – and a little more.”

Expectations, Customers, Loyalty, Service, Satisfaction

The way management treats associates is exactly how the associates

21. “The way management treats associates is exactly how the associates will treat the customers.”

Management, Associates, Customers, Treatment, Respect

Every time Wal-Mart spends one dollar foolishly it comes right

22. “Every time Wal-Mart spends one dollar foolishly, it comes right out of our customers’ pockets. Every time we save them a dollar, that puts us one more step ahead of the competition —which is where we always plan to be.”

Wal-Mart, Savings, Customers, Competition, Efficiency

EBay is a great company There are a lot of

23. “EBay is a great company. There are a lot of good assets and good customers, and the U.S. people love it.”

EBay, Business, Customers, USA, Growth

Success and profitability are outcomes of focusing on customers and

24. “Success and profitability are outcomes of focusing on customers and employees, not objectives.”

Success, Profitability, Customers, Employees, Business

For ecommerce the most important thing is trust

25. “For ecommerce, the most important thing is trust.”

Ecommerce, Trust, Business, Customers, Growth

Customers should be number 1 Employees number 2 and then

26. “Customers should be number 1, Employees number 2, and then only your Shareholders come at number 3.”

Business, Customers, Employees, Leadership, Priority

Forget about your competitors just focus on your customers

27. “Forget about your competitors, just focus on your customers.”

Customers, Focus, Business, Strategy, Competition

The customer is number one the employee is number two

28. “The customer is number one, the employee is number two and the shareholder is number three. If the customer is happy, the business is happy, and the shareholders are happy.”

Business, Customers, Priorities, Ethics, Leadership

Customer first employees second and investor third

29. “Customer first, employees second, and investor third.”

Business, Customers, Priorities, Leadership, Ethics

If you want to invest in us we believe customer

30. “If you want to invest in us, we believe customer number one, employee number two, shareholder number three. If they don't want to buy that, that's fine. If they regret, they can sell us.”

Customers, Business, Priorities, Leadership, Investment